We make deliveries in Mainland Portugal, Islands (Madeira and Azores), Spain (including Balearic and Canary Islands), France, Italy, Belgium, Luxembourg, Netherlands, Germany, and Austria. If you are in another location, talk to us to find a tailored solution.

The shipping cost is calculated based on the value of your order and the delivery address. Here is the breakdown by price tier:

Portugal and Mainland Spain (ground floor exterior delivery)

France & BENELUX

Germany, Austria & Italy (mainland)

Balearic Islands (ES)

Canary Islands (ES)

Madeira & Azores (PT)

Italian Islands

⚠️ The above values apply to standard delivery (ground floor exterior). Additional services such as home delivery or assembly have extra costs and are only available for the Portuguese market.

By default, delivery is made to the building's door (ground floor exterior), using standard logistics methods. We do not make deliveries to upper floors, interior courtyards, or locations with restricted access. If it is necessary to use a crane or elevator, the costs will be your responsibility.

Yes! We offer:

Home delivery – room of your choice (+25€): we leave the product inside your home, in a room of your choice.

Delivery + Assembly (+50€): besides delivering to the room you want, we assemble the product on site. These services are optional and you add them directly on the product page.

The usual delivery time is 6 to 10 business days, depending on the address and the type of product. Deliveries are made on business days, between 9 am and 5 pm. During high volume periods (such as Black Friday), there may be delays.

As soon as you receive the order, you become responsible for it. Therefore:

• Check the number of delivered packages. If anything is missing, note it on the carrier's receipt.
• If you see any damage to the packaging, refuse the delivery immediately and write it on the receipt. Only then can we activate the insurance and resolve it quickly.

If you only notice the problem after opening, check the "What to do if it arrives damaged?" section on the website.

The carrier will contact you to reschedule. If you have chosen assembly or waterproofing and no one is at the location at the agreed time, a fee of €40 will be applied for the failed trip.

Yes. All orders are fully insured until the moment of delivery. If the product arrives damaged, refuse it at the time of delivery and notify us at info@budwing.com with photographs and an explanation. By following this process, we activate the insurance and take care of everything.

You can, as long as it is not already in the shipping process. Send an email to info@budwing.com or talk to us via WhatsApp (+351 964 589 587). These are the only official channels for change/cancellation requests.