We make deliveries in Mainland Portugal, Islands (Madeira and Azores), Spain (including Balearic and Canary Islands), France, Italy, Belgium, Luxembourg, the Netherlands, Germany, and Austria. If you are elsewhere, talk to us so we can find a tailored solution.

By default, delivery is made to the building's door (ground floor exterior), using standard logistics methods. We do not make deliveries to upper floors, interior courtyards, or locations with restricted access. If it is necessary to use a crane or elevator, the costs will be your responsibility.

Yes! We offer:

Home delivery – room of your choice (+€25): we leave the product inside your home, in the room you choose.

Delivery + Assembly (+€50): in addition to delivering to the room you want, we assemble the product on site. These services are optional and you add them directly on the product page.

Note: These services are available only for the Portuguese market.

The delivery time varies depending on the type of product, chosen model, and destination address.

– Sofas and mattresses generally have a shipping time of 6 to 10 business days. However, some models/colors may have a longer lead time.
– Smaller products may have faster deliveries, especially within Portugal.
– For international shipments, the delivery time may be longer, depending on the country.

Deliveries are made on business days, between 9 a.m. and 5 p.m.

During periods of higher order volume or times with logistical constraints (such as Black Friday), slight delays may occur.

After shipping, you will always receive information to track the status of your order.

As soon as you receive the order, you become responsible for it. Therefore:

• Check the number of delivered packages. If anything is missing, note it on the carrier's receipt.
• If you see any damage to the packaging, refuse the delivery immediately and write it on the receipt. Only then can we activate the insurance and resolve it quickly.

If you only notice the problem after opening, check the "What to do if it arrives damaged?" section on the website.

The carrier will contact you to reschedule. If you have chosen assembly or waterproofing and no one is at the location at the agreed time, a fee of €40 will be applied for the failed trip.

Yes. All orders are fully insured until the moment of delivery. If the product arrives damaged, refuse it at the time of delivery and notify us at info@budwing.com with photographs and an explanation. By following this process, we activate the insurance and take care of everything.

You can, as long as it is not already in the shipping process. Send an email to info@budwing.com or talk to us via WhatsApp (+351 964 589 587). These are the only official channels for change/cancellation requests.