Help Center

Did you receive the wrong product?
If you received something you didn't order or the order was incomplete, we take care of everything. We will collect the product at no cost and deliver the correct one to you, hassle-free. How to proceed in this case? 1. Send an email or message with the order number.2. Attach photos of what you received and the packaging.3. Explain what is missing or wrong. The process is simple and quick — we want you to be satisfied with what you ordered. Read more...
How long does it take to be refunded?
We will work quickly to send your order as soon as possible. As soon as your order is shipped, you will receive an email with more information. Delivery times vary depending on your location. Read more...
How and when is a refund made?
The refund is made up to 14 days after we receive the product or proof of shipment (whichever comes first). We use the same payment method used in the purchase, unless otherwise requested. Read more...
How many days do I have to return?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure that our products are of high quality and have a fair value. Read more...
What is the value/cost of the return?
We cannot accept returns of certain items. These will be carefully marked before purchase. Read more...
Do you want to return a product?
No problem — you have 14 consecutive days after delivery to return your order, even if the product is in perfect condition, in case you have changed your mind. Follow the steps below. How to start the return request Send an email to info@budwing.com or talk to us via WhatsApp: +351 964 589 587. Indicate the order number, the reason for the return and attach photos of the packaging and the product. Ensure that the product is: In perfect condition and without signs of use; Preferably in the original packaging... Read more...
Are your products safe?
We will work quickly to send your order as soon as possible. As soon as your order is shipped, you will receive an email with more information. Delivery times vary depending on your location. Read more...
Do the products have a warranty?
All Budwing products come with a 2-year warranty from the delivery date. This warranty covers manufacturing defects and includes repair or replacement of the affected parts, at no cost to you. To activate the warranty, you need to send us:• Order number or proof of purchase• Product name and reference (SKU, if possible)• Clear description of the defect• Clear photos of the affected area and the complete product Without this information, we cannot validate the request nor guarantee the application of the warranty. What is not included in the warranty? The... Read more...
How do I know if the product fits through the door or elevator?
Shipping costs are calculated based on your location and the items in your order. You will always know the shipping cost before completing the purchase Read more...
Can I customize a product?
At the moment, we do not offer custom size or fabric options, but we have several choices that fit different spaces. If you need something specific, tell us — we will be happy to find a good alternative for you. Read more...
Where can I see or try your products?
We will work quickly to send your order as soon as possible. As soon as your order is shipped, you will receive an email with more information. Delivery times vary depending on your location. Read more...
How do I know if the product is available?
We cannot accept returns of certain items. These will be carefully marked before purchase. Read more...