Dispute Resolution

Dear customer,


To provide you with support so you can exercise your right to complain to an official, third-party, and impartial entity, and as provided in Law no.144/215, of September 8, 2015, we have gathered some information to help you in this process.

If you are not satisfied with the solution presented by our company regarding a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contacts we provide:

1. CNIACC – National Information and Consumer Dispute Arbitration Center
Phone: 213 847 484; E-mail: cniacc@unl.pt


2. CIMAAL – Information, Mediation and Consumer Dispute Arbitration Center of Algarve
Phone: 289 823 135; E-mail: Acimaal@mail.telepac.pt


3. CACCDC – Consumer Dispute Arbitration Center of Coimbra District

Phone: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com


4. CACCL – Consumer Dispute Arbitration Center of Lisbon

Phone: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; diretor@centroarbitragemlisboa.pt


5. CICAP – Information and Consumer Arbitration Center of Porto

Phone: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt


6. TRIAVE – Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court

Phone: 253 422 410; E-mail: triave@gmail.com


7. CIAB – Information, Mediation and Consumer Arbitration Center (Consumer Arbitration Court)

Phone: 253 617 604; E-mail: geral@ciab.pt


8. CACC – Consumer Dispute Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt


9. CIMPAS – Information, Mediation and Insurance Ombudsman Center

www.cimpas.pt

Alternatively, you can consult the Consumer Portal at www.consumidor.pt, or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.