Help Center

How does the 100-night trial policy work for mattresses?
IMPORTANT NOTE: All mattresses require a natural body adaptation period, which can vary from person to person. It is normal to feel differences compared to your previous mattress during the first weeks — the body needs some time to adjust to the new surface and the correct spinal alignment.At BUDWING we believe so much in our mattresses that we give you 100 nights to test them at home, with no pressure.How it works: The 100-night period starts on the day you receive the mattress. If during this period you feel... Read more...
Campaign validity
How long are the campaigns active? Each campaign has a limited duration, indicated on the Current Campaigns page. We recommend that you check that page regularly, as conditions may change. Can campaigns end earlier? Yes. Campaigns are subject to limited stock, so they may end before the indicated date if the covered products run out. Read more...
Campaigns with promotional code
Where do I enter the promotional code? At checkout, before you complete the purchase. There is a specific field where you should enter the code and click "Apply". Can I use more than one code? No. Codes cannot be combined with each other or with other ongoing promotions. Read more...
Active promotions on the site
Where can I find all the information about the campaigns that are active? You can check all information about active campaigns through the Current Campaigns page. Are the discounted prices already applied? Yes. During promotional or sale campaigns, discounted prices are already visible on the site — you don't need to enter a code. Do products on promotion keep the normal conditions? Of course. All products on promotion maintain the same delivery, return, and warranty conditions. Does the discount apply to all products? Not always. Some campaigns apply only to... Read more...
Mattress diagnosis — 10% discount offer
How does this campaign work? If you took our online mattress diagnosis, you automatically receive 10% off the model recommended for you. The code is generated based on your answers and is valid for 10 days after you receive the recommendation. Is the code applicable to any mattress? No. The discount only applies to the model recommended in your diagnosis result. I already did the diagnosis but didn't receive the code. What now? Check your inbox (and the spam folder). If you still haven't found it, get in touch with... Read more...
Are the products easy to clean?
Most of our fabrics are durable and designed for daily use. Many models have stain-resistant treatment. If you are looking for something easy to maintain (for pets, children, or short-term rentals, for example), tell us — we will help you choose. Read more...
Can I see the fabrics or finishes before buying?
We don't have a physical store, but we can show you more photos and detail videos. Also, we send fabric samples by mail so you can feel and see the texture live, in your space and with your light. We want you to choose with confidence — just ask. Read more...
Do the products include assembly instructions?
Yes, all Budwing products come with simple and direct instructions. If you need help, talk to us on WhatsApp or chat — we give you step-by-step support. Read more...
How do I know which is the right side of the chaise longue?
Confused about which side to choose for the chaise longue? Follow our practical guide and get the ideal configuration right! Read more...
What is Shop Pay?
Shop Pay securely stores your data and allows you to shop faster next time. Ideal if you often shop at Budwing. Read more...
Can I pay with Apple Pay or Google Pay?
Yes! If you have these options enabled on your device, you can use them for a quick and secure checkout — without needing to enter data. Read more...
Do you accept PayPal?
Yes, you can pay with PayPal. It is a secure and fast way to complete the purchase with Buyer Protection included. Read more...