RETURN POLICY
There are multiple reasons why products may be eligible for return. It is imperative to consider specific conditions based on the type of return.
1. RETURN FOR PURCHASE WITHDRAWAL:
Upon receiving your order, if you are not satisfied with it, you have the option to return it by exercising your right to withdraw within 14 calendar days from the delivery date.
The withdrawal period commences on the day you, or a third party designated by you, other than the courier, physically possess the product. To initiate the withdrawal process, kindly follow the steps below:
- Contact our customer support service through email at info@budwing.com and via WhatsApp to (+351) 964 589 587. Please state the reason for the return and attach photos of the packaging.
- Check the boxes of the product to be returned + quantities.
IMPORTANT:
To ensure acceptance of the return, it is crucial that the product is in the same condition as when it was delivered.
The product should ideally be returned in its initial packaging and sealed, just as it was when it arrived. In case this is unachievable, it must be diligently packed to prevent any damage during transport. Additionally, the product must be in perfect condition, without being dirt, stained, with odors, mistreated or damage. Please also be aware that opting for this second choice may occur in an additional cost.
IMPLICATIONS OF PURCHASE WITHDRAWAL:
BUDWING will reimburse any payments received from the consumer, including delivery charges if applicable, and in any case within 14 calendar days after being informed of the decision to withdraw from the contract. However, BUDWING has the right to delay the refund until the goods are received or the consumer provides proof of return, whichever happens first.
The refund will be processed using the same payment method as the consumer used for the original transaction, unless the consumer has specifically requested otherwise and doesn't i
ncur any expenses as a result of the refund.
However, if the consumer has chosen a delivery method other than the cheapest standard option, we are not obligated to cover any additional costs related to that choice.
OBLIGATIONS AND LIABILITY OF THE CONSUMER IN CASE OF WITHDRAWAL OF PURCHASE:
The consumer is obligated to promptly return the purchased products to BUDWING, ensuring the products are received no later than 14 calendar days from the date the customer communicates their decision to withdraw from the sales contract. The consumer's compliance with this deadline will be considered met if the goods are returned within the 14-day period.
If the product has not been shipped from our warehouse, cancellation is free of charge.
If the product has already been dispatched, a return fee will be charged which will be applied to the final price of the order, based on the percentage below:
Portugal - 10%
Spain - 20%
France 20%
Italy - 20%
Germany - 20%
Netherlands - 20%
Belgium - 20%
To ensure the ongoing speed and performance improvements, it is necessary for consumers to bear responsibility for any decrease in the value of goods resulting from their handling, beyond what is necessary to ascertain their nature, characteristics, or functioning.
EXCEPTIONS TO THE RIGHT OF PURCHASE WITHDRAWAL:
The right of withdrawal of purchase does not apply to contracts involving:
- The provision of unreturnable sealed goods for health and hygiene reasons, which have been unsealed after delivery.
- The supply of goods specifically tailored to the consumer or clearly personalized.
2. RETURN DUE TO PRODUCT BREAKAGE/DAMAGE DURING SHIPMENT:
Customers must inspect the goods upon delivery.
- APPARENT DAMAGE: If any package or box is received with damaged packaging during transportation, it is mandatory to indicate this on the delivery note in order to make any claim for breakage or damage during transport. Failure to do so will result in rejection of the claim.
If a third party receives the goods, the buyer is responsible for informing the third party to conduct the necessary checks. You, as the buyer, accept liability for any loss or damage if someone signs on your behalf and fails to perform the required checks.
- HIDDEN DAMAGE (the box appears to be in good condition upon delivery, but damage is discovered upon opening): The incident must be reported to BUDWING as soon as possible upon receiving the goods, so that BUDWING can address the issue with the transport company.
If any obvious damage to the delivered goods during transportation is observed, it is imperative to promptly notify both the courier and BUDWING. This notification does not affect warranty claims but facilitates BUDWING in asserting its own claims against the supplier.
To proceed with the following steps:
- Contact our customer support service through email at info@budwing.com and via WhatsApp to (+351) 964 589 587. Please state the order number, the reason for the return and attach at least 3 photos (including packaging and the damage).
- Check the boxes of the product to be returned + quantities.
IMPORTANT:
The product should preferably be returned in its initial packaging and sealed, just as it was when it arrived. In case this is unachievable, it must be diligently packed to prevent any extra damage during transport. Please also be aware that opting for this second choice may occur in an additional cost.
For situations where a product has not been received, the shipped product differs from the order, or it fails to meet the requested specifications as displayed on the website, the customer must inform BUDWING of the incident. In cases where the product sent does not match the customer's order, BUDWING will cover the cost of collecting the incorrect product and delivering the correct one.
To proceed with the following steps:
- Contact our customer support service through email at info@budwing.com and via WhatsApp to (+351) 964 589 587. Please state the order number, the reason for the return and attach at least 3 photos (including packaging and the damage).
- Check the boxes of the product to be returned + quantities.
IMPORTANT:
The product should preferably be returned in its initial packaging and sealed, just as it was when it arrived. In case this is unachievable, it must be diligently packed to prevent any extra damage during transport. Please also be aware that opting for this second choice may occur in an additional cost.
