Privacy policy

Last update: January 2026

The website budwing.com is operated by BUDIGITAL USA LLC, a company incorporated in the United States of America, acting as the provider of the technology platform and payment management services. The management of the Budwing brand, production, and logistics operations are the responsibility of CONFORT24 LDA, the brand owner based in Portugal.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase with us, or when you communicate with us in other ways. If there is a conflict between our Terms of Service and this Privacy Policy, this Policy prevails regarding the collection, processing, and sharing of your personal information.

By using and accessing the Services, you confirm that you have read this Privacy Policy and understand how we process your data.

Data Controllers

Platform Operator: BUDIGITAL USA LLC
14 NE 1st Avenue, Suite 1403, PMB 1122
Miami, FL 33132, United States of America
Email: info@budwing.com

Brand Owner and Responsible for Commercial Relations: CONFORT24 LDA
Portugal
Email: info@budwing.com

Personal Information We Collect or Process

When we say "personal information," we mean data that identifies you or can be linked to you. We may collect these categories of data:

Contact Details: name, address, billing and shipping address, phone, email.
Financial Information: credit/debit card data, bank account, payment methods, confirmations, and transaction details.
Account Information: username, password, security questions, preferences, and settings.
Transaction Information: items you view, add to cart, buy, return or exchange, and order history.
Communications: everything you write to us, for example in customer support requests.
Device Information: data about the device, browser, network, IP, and unique identifiers.
Usage Information: how and when you interact with our Services.

Data Sources

Directly from you, when you create an account, make purchases, or contact us.
Automatically, through cookies and similar technologies when you use the Services.
Through service providers who work with us (e.g., payment processing, logistics).
Through business partners or third parties.

How We Use Your Personal Information

Provide, personalize, and improve the Services: process payments and orders, manage accounts, arrange shipments, facilitate returns, remember preferences, and recommend products.
Marketing and advertising: send you personalized campaigns, promotions, and ads (online and offline).
Marketing communications (email and WhatsApp): by accepting this Privacy Policy, you consent to receive personalized campaigns, news, and offers via email and WhatsApp. You can withdraw this consent at any time through the unsubscribe links in our messages or by contacting us.
Security and fraud prevention: protect payments and accounts, detect and investigate suspicious activities.
Communication with you: respond to your requests and provide customer support.
Legal compliance: comply with the law, respond to legal processes, and enforce our terms or policies.

How We Share Your Information

With Shopify and other providers who offer services on our behalf.
Between BUDIGITAL USA LLC and CONFORT24 LDA for payment processing and order management purposes.
With marketing partners for personalized campaigns and ads.
When you give us explicit consent (e.g., social media integrations).
In the context of commercial transactions (e.g., mergers) or to comply with legal obligations.

Relationship with Shopify

Shopify hosts our store and processes your data together with us. To learn more about how Shopify handles your data, please see the Shopify Privacy Policy.

Third-Party Websites

We may show links to external websites or platforms. We are not responsible for the privacy practices of those sites. We recommend you review their policies before sharing information.

Children's Data

Our Services are not intended for minors. We do not intentionally collect data from children. If you believe your child has provided us with personal data, contact us to have it removed.

Data Security and Retention

We use security measures to protect your data, but no technology is 100% secure. Keep your credentials confidential. We retain your data only as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations.

Your Rights

Access your personal data.
Request deletion or correction of data.
Receive a copy (portability).
Object to or restrict certain processing.
Withdraw consent given (without affecting processing done before withdrawal).

For consumers in the European Union, these rights are guaranteed under the General Data Protection Regulation (GDPR). You can exercise your rights through our contacts at the end of this policy.

Complaints

If you are not satisfied with how we handle your data, contact us. You can also file a complaint with the data protection authority in your country. For consumers in Portugal: National Data Protection Commission (CNPD).

International Transfers

Your data may be processed outside the European Economic Area (EEA), namely in the United States of America, by BUDIGITAL USA LLC. In such cases, we use appropriate legal mechanisms (such as Standard Contractual Clauses) to ensure the protection of your data.